BUYER’S GUIDE

Customer care

You can request any information related to Tecnotelai products by writing to the following e-mail address (info@tecnotelai.it) or by calling the following telephone number (+39051700096) and Tecnotelai will be happy to help you.

If you want to have access to the complete catalog of Tecnotelai products, containing the individual product sheets, the indication of prices, and delivery costs, register on our website. Once you have registered, you can proceed with the purchase following these steps:

• select the products by clicking on the respective image and verify their availability. If the product is available, select the desired quantity and click on "Add";
• the selected Products will be automatically added to the "Cart", and you can choose whether to continue shopping or proceed with the purchase of only the selected Products;
• check the content of the Cart. From the Cart page, you can change the quantity of Products selected. In this case, remember to click on the "Upgrade cart" button before clicking on the "Buy now" button;
• before proceeding with the purchase, Tecnotelai invites you to check that the content of the Cart corresponds to the order you intend to place. The content of the Cart may be modified before the conclusion of the Contract, using the appropriate keys on the Cart page (eg keys "+", "-", "x");
  
• fill out the order form. We will ask you to provide us with all the necessary information to process the order, indicated in the appropriate form. The information marked with a * is necessary and mandatory information to be able to conclude the contract and allow Tecnotelai to correctly identify and deliver the purchased Products. Before submitting an order, check the accuracy of the information provided and modify it in case of inaccuracies;
• select the method of collection of the Products, on site or by delivery by courier;
• read our CGV and the clauses referred to in articles 1341 and 1342 c.c. and accept them by clicking on the appropriate box and read the Tecnotelai Privacy Policy on the site;
• select the "Buy Now" button. This operation signifies your acceptance of the conclusion of the contract and, consequently, the obligation to pay the price;
• proceed with the payment by selecting the preferred payment method.

Once the payment has been made and the order has been submitted, Tecnotelai will send you an email at the address communicated in the order form, with a summary of the order and a link to the GCS on the website and which we recommend that you print/download/save and, in any case, keep. You will be able to regularly access updated information on the status of your pending orders by clicking on the personals section in the reserved area of ​​the website.